Check out our interactive insights report for the most current documentation on Taking Live Notes.
Original Answer (June 2022):
Log into your Marvin account. On the left-hand side, you’ll see “Take live notes” for any of your calls. The easiest way to start using Live Notes is to integrate your calendar. Marvin then pulls in all of your user interviews for the day, and you can just click this big, bold button to begin taking your notes. Next, select the project where you’d like to save your interview, and then click take notes. Marvin is a collaborative app, which means your team members who join the interviews can take notes at the same time from the same shared view. We’ll add a quick note — and you can see my teammate’s notes popping up here too. I can see their notes; they can see mine, and it's updated in real time, with precise time stamps. We can also edit previous notes.
You don't have to take verbatim notes because Marvin provides you with a complete transcript for every interview. Instead, you can just jot down quick reminders for future context and stay much more engaged with the user. Once your interview is complete, all you need to do is end the meeting. The Marvin bot will process the interview, and your Live Notes will automatically sync to the appropriate moment within the transcript and video recording. Even if you don’t usually take notes during your interviews, you can bookmark key moments by clicking return when the user says something interesting. This timestamps important moments so you can find them quickly and annotate after the interview.
Our Live Notes feature is a key differentiator because other research tools don’t have this real-time functionality. They only allow you to tag your interviews once you’ve uploaded them into the system and rewatched the recording. With Marvin, your conversation is automatically processed as soon as you end the interview, with all the key moments already marked by the timestamp, saving you hours of time.