Why should I integrate my Gong account?
You can import calls and media from Gong into Marvin.
Make notes on interactions with customers. Use AI analysis to gain research insights, such as sentiment analysis or trend analysis.
To connect your Gong and Marvin accounts, go to https://app.heymarvin.com/integrations/.
Within Marvin, navigate to ‘Integrations’ in the left menu. Click ‘Connect’ below Gong.
A pop-up window* will redirect you to the Gong sign-in page
*make sure your browser settings allow pop-up windows
Log in to your Gong account. You need to be a Technical admin in Gong to login and integrate your account.
Review the required permissions and click 'Allow' to connect your Gong and Marvin accounts.
That’s it! You can now import files from Gong.
Importing files into Marvin
Go to ‘Files’ in the project where you want to import data. Click ‘Add new files’.
Select ‘Import files’, and you’ll see an option to import from Gong.
Select the folder and the files that you want to import. Marvin can also automatically fetch files every time the folder in Gong is updated. Toggle on 'Import calls automatically from this folder everyday'. Click 'Import' to confirm.
Once you toggle on the setting, all new calls added to the folder will automatically be imported into the project. However, existing files in the folder before you enabled the setting must be imported manually.
Marvin will import Gong calls with transcripts.
FAQ
Q. Can all types of users on Gong import files into Marvin?
A. No, only technical admins on Gong can import files. To check if you are a technical admin, go to the Team members page in Company settings in Gong. If you are not a technical admin, you cannot import files from Gong or even integrate your Gong account with your Marvin workspace.
Q. Do I need to be an admin on Marvin to import files?
A. No, admins as well contributors can import files from Gong.
Q. What kind of files can I import from Gong?
A. You can import Gong Calls and media.