What is personally identifiable information?
Marvin can automatically detect and remove any mention of personally identifiable information (PII) in transcripts, audio, and video recordings. PII includes names, email addresses, and other identifiable information – such as age, gender, race, etc.
You can also mask PII in surveys and support tickets. Learn more about this in our help center article.
Use PII redaction to ensure that your research complies with data privacy regulations like GDPR and HIPAA.
This feature is available to all Admins and Contributors on Enterprise plans.
It is available for recordings and transcripts in 30 languages:
1. English (US)
2. English (GB)
3. English (AU)
4. English (IE)
5. English (IN)
6. English (AB)
7. English (WL)
8. French (FR)
9. German
10. Portuguese (PT)
11. Spanish (US)
12. Dutch (NL)
13. Polish (PL)
14. Spanish (ES)
15. Vietnamese
16. Italian (IT)
17. Hindi (IN)
18. Japanese (JP)
19. Chinese (CH)
20. Finnish (FI)
21. Korean (KR)
22. Russian (RU)
23. Turkish (TR)
24. Ukrainian (UA)
25. French (CA)
26. German (AT)
27. German (CH)
28. Portuguese (BR)
29. Spanish (Colombia)
30. Spanish (Mexico)
How do I mask PII?
Go to the "Files" tab in your project and locate the video or audio you want to redact. Click "Hide participant's personal info" against the file name. You'll see this option for every file.
You'll also see this option within the file. Click "All actions" in the top toolbar and select "Hide participant's personal info".
What kind of information can I mask?
You'll see a range of options and controls to mask PII. Let's explore how each of them works:
Remove video: Delete just the video recording. You'll retain the audio, transcript, and corresponding notes.
Remove audio: Delete the audio, transcript and notes, and retain just the video.
Blur faces and names: Marvin can automatically detect and blur faces and/or names throughout the video. When you toggle on this option, you can decide to blur faces or names, or blur both.
Blur selected area in the video: You can apply a mask to a specific clip and area of the video. Marvin gives you the option to blur different areas for different parts of the video.
Blur entire video: Marvin can automatically mask the entire video for you. You'll can still view the recording, but it will be completely blurred.
Modulate voices of people: Distort the voices of all participants to mask their identity.
Hide sensitive details from transcript and audio: Here, you have granular control to remove specific information from the audio and transcript. Marvin can detect and redact information such as phone numbers, banking details, age, etc. in the supported languages.
Note: If any notes were added to a clip or part of the transcript that was redacted, those will remain unchanged. Please check and create notes carefully for such files.
Confirm the changes
Once you’ve selected the changes you want to make, click "Apply redaction".
Marvin securely deletes the original video files after processing and stores just the PII-redacted version. This action is not reversible.
File owners can work while data is being redacted
PII redaction may take between a few minutes to a few hours, depending on the duration of the interview and the PII you want to mask.
Admins can choose to let file owners (the person who recorded with Marvin or uploaded the file to Marvin) access and work on the file as Marvin redacts data in the background. Admins can enable this from the "Data privacy" tab in Admin settings. They must toggle on the setting that says "All file owners to view and annotate while sensitive data is being redacted."
Since file owners already recorded or uploaded the file before PII redaction was enabled, they already know the sensitive information in the file. Hence, Admins can let them make notes and read the transcript even during compliance processing.
However, this is only available to the file owner and not everyone who has access to the project. All other users with access to the project will see this message: “Redacting information”.
Admins may also choose to disable this setting.
Which actions can file owners take on files that are being redacted?
File owners have limited access till the processing is complete. Here are some of the actions they can take:
Read the transcript
Search the transcript
Select specific clips to make notes, both manually and auto-notes
Listen to a specific speaker
Ask AI about the file
Add/remove file tags
Change the date of the file
As soon as the file is processed, all actions are enabled for everyone with access to the project.
Do note that if you make a note or run Ask AI on data that will be scrubbed, the note and answer will remain, but the original content will be redacted.
During redaction, file owners will not be able to:
Run auto-notes across the file
Edit the file summary
Share the file summary
Regenerate or translate the transcript
Edit participants
Edit the video
Download the transcript and/or video
Mark as annotated
Copy all notes
Add notes to playlists
Add sentiment to notes
Export to Jira/Asana
How do I process multiple files together?
You can mask PII in bulk rather than repeating this process for each file. Select all the files in your project and click "Hide participant's personal info" in the toolbar.
Setup up automatic PII redaction for all new projects
You can set up Marvin to automatically blur video, mask voices and redact text in transcripts for all recordings in all new projects.
Head over to Admin settings, and select your preferences under "Data privacy"
Your enabled settings will apply to all new projects. In case you want to change the settings for a particular project, you can override this from individual project settings. You can set this up for a new project and an existing one.
That's it! You can now share and store your research without revealing any sensitive information.
FAQs
Q. Does Marvin also mask PII when someone shares their screen during a call?
A. Yes, you can blur a specific part of the video. Marvin can also detect the PII visible on a screen share.
Q. Can I redact PII for AI moderated interviews?
A. Yes, all PII features are available for interviews run by the AI moderator.