Initial troubleshooting
If you or your team is having trouble uploading files, please try this first:
Retry the upload to rule out temporary network issues.
Switch networks: Try a different Wi-Fi network or a mobile hotspot.
Restart your network connection: Disconnect and reconnect to Wi-Fi or Ethernet.
Try a different browser: Switch to an updated or recent version of Chrome, Firefox, Safari, or Edge.
Disable VPN or proxy: If enabled, temporarily disconnect and retry the upload.
If the upload goes through without the VPN, your IT/network administrator will need to update some VPN settings.
Update VPN settings to allow and speed up uploads
Share this with your IT/Network Administrators:
Please allow direct HTTPS access to the following upload endpoints:
If your Marvin account is on app.heymarvin.com,please add this endpoint to the allowlist:
Upload endpoint: audioofyourusers.s3-accelerate.amazonaws.com
Protocol: HTTPS
Port: TCP 443
If your Marvin account is on app.eu.heymarvin.com, please add this endpoint to the allowlist:
Upload endpoint: audioofyourusers-eu-prod.s3-accelerate.amazonaws.com
Protocol: HTTPS
Port: TCP 443
Please also ensure that the endpoint is not blocked, throttled, or interrupted by firewall, proxy, TLS inspection, or other network security policies.